Terms and Conditions

Refund policy

Should you not be happy with your order, or if you feel that the quality of the product is not to your standards, please return the product to us, and we will refund your order in full. If you are not happy, please contact us first.

Privacy Policy

We do not store customer credit card details nor do we share customer details with any 3rd parties. We store your customer details (but not card details), such as your name and address and the name/breed of your pet for the purpose of facilitating future orders and contacting you with product information. We will never give your personal information to third parties without your express permission.

Delivery Policy

Please count up to 6 weeks for delivery. We will normally deliver your package using Royal Mail or Parcelforce, but we might use other shipping providers on an occasional basis.

Google Analytics and Display Advertising Policy

Please note that this site uses Google Analytics and Google Display Advertising, such as Google AdWords remarketing. Please note that you can opt out of Google Analytics for Display Advertising by following this link.

Please note that Arty Lobster uses remarketing with Google Analytics to advertise online. This means that third-party vendors, including Google, show our ads on sites accross the internet. We and third-party vendors, including Google, use first-party cookies and third-party cookies toghether to serve ads based on your past visits to this website. If you do not want to see these ads, you may want to click on the link to opt out.

Use of pet sculptures

We strive to give you the best and safest sculptures possible, but please note that our sculptures are fragile, and children (or pets) can easily break them and possibly swallow small bits. Please keep these sculptures away from small children.

English Law

Any purchases from Arty Lobster are sold under English Law, and English Courts shall have juristiction in case of a dispute. The vendor of Arty Lobster products is Arty Lobster Ltd.